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3/1 Gaza protest criticises politicians

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1/1 Mustapha Laboui leaves district council


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XS4ALL clients reluctant to donate

9 July 2008 - In June, the Amsterdam-based internet provider XS4ALL offered 50,000 clients compensation after a major outage due to problems at parent company KPN. Only fifteen percent of those who responded choose to donate the compensation to a charity.

XS4ALL offered clients the choice between a credit note and donating the compensation to one of three civil rights organisations. The compensation offered varied between 10 and 25 euro, depending on the type of services people use.

Amnesty International received 86,826.50 euro; media rights organisation Press Now 17,872.50 euro and European privacy organisation Edri 15,262.50 euro.

Director Marion Koopman of XS4ALL said the share of clients choosing to donate their compensation to an organisation was 'very large'. "I'm pleased that the network outage has taken a positive turn".

The outage affected not only XS4ALL clients. Other providers such as Telfort said they would only compensate clients on an individual basis and only if they would ask for it.

Image: XS4ALL data centre (photo Robert Gaal)


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